Returns Policy

Once in a while you may need to cancel an order or return an item. Please make sure you keep your receipt and packaging. Refunds will usually be made by the same method of payment as your purchase.

A cancellation can be made within 14 days from receipt of the goods.

Please contact tel: 0345 521 4321 or contact us online quoting your efixings order reference number to arrange a return.

Please note delivery charges are not refundable and you must return the goods at your cost unused, in a saleable condition and securely packed.

A traceable shipping method must be used with proof of return. We cannot assume responsibility for goods which are damaged or lost whilst being returned to us.  We recommend using DHL for a fast, secure and reliable service.

When returning goods you must include your order reference number and the address your order was delivered to

Please note our opening hours for returns:  8.30am - 5pm Monday to Friday

Faulty or incorrect goods

Please contact 0345 521 4321 to arrange a collection. Once we have received the goods you will receive a full refund.